NORTHWEST AUTOMOTIVE LLC > OUR SHOP > CUSTOMER SERVICE

419-782-7827 | 1735 Spruce St Defiance, OH 43512

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

Read the owner's manual to learn about the vehicle's systems and components.
Follow the recommended service schedules.
Keep a log of all repairs and service.
Do not ignore any warning signals your car may give you.
Carry a written list of the symptoms that you can give your mechanic.
Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:

Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
Changes in acceleration, engine performance, gas mileage, fluid levels.
Worn tires, belts, hoses.
Problems in handling, braking, steering, and vibrations.
When did the problem first start?

How to manage your service experience:

Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?

A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?

A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?

A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?

A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Northwest Automotive LLC in Defiance

Auto Repair Near Defiance College
Shop Location
Cost Saving Tips

What Our Customers Are Saying

Tires, near Defiance, Ohio

Very happy with the service!!! They came and picked my truck up, repaired my tire, and brought my truck back to me within time frame they stated. Today my tire went low, they worked on my truck immediately. Would recommend them to anyone, they are very friendly and accommodating. 5 star rating from me!!!!

Barb Poper, 12/16/2021

Defiance, Ohio

Awesome shop!! Not only was the estimate the lowest I received, the entire exhaust system was replaced (headers on back), the work was completed in under 2 hours. I m a U.S.Army Veteran and my car had a misfire situation going on due to bad coil pack, well Tim & his guys found me a coil pack and put it on NO CHARGE!! I would recommend this shop to any & everyone!

James Brian Allen, 10/13/2021

Tim and the guys do great work here and are honest I definitely recommend these guys for any repairs

Matt B., 09/28/2021

Heating and Cooling Services, near Defiance, OH

I have a 2011 Jeep Liberty, the A/C stopped working, so I called up Tim and told him. He said can you bring it in today at 1:00pm? I said yes. So I took it in, they found that all the Freon was out of the unit. So they put more Freon in plus added some dye to find if the system may have a leak. So I paid the bill. Tim said, if you have any further problems bring it back. So the next day I started my Jeep up. The A/C stop working. So I called them back on Saturday. Can you bring it back on Monday at 2:00pm? I replied yes. Returned back to Northwest Automotive. They took my jeep in and recharged the A/C unit, and checked the system for any possible leaks. So Tim filled me in on no signs of dye so go ahead drive it and if any further problems bring it back. So how much money do I owe you? He replied nothing. The next day I drove my Jeep the A/C stop working again. So I called them back and told them. Can you drop it off so we can get to work on it Monday morning. I said yes. So I called them up Monday around noon and asked how are things going with my jeep? He replied that we believe we have found the leak. So he asked you said when it would set over night that the next day it not work? I replied yes. He asked if you don't need your Jeep back today, we will let it set overnight and check and see if it is still working in the morning. So I replied yes. I called them back the next day and asked how are things going with my jeep? Tim replied it is working fine. He asked if I would pick it up later today, l said that is fine because I will not be in town till around 3:30pm. Because I was at work. So went to pick up my Jeep. Tim said I believe the problem was from the low pressure valve. It should be alright. I replied so how much do I owe you. He said nothing, if you have any further problems bring it back. I believe he is a fair and honest person. I will respect that and I will bring him some more business. Thanks again.

Rick Partee, 07/16/2021

Defiance, OH

Northwest Automotive didn't charge me to look over my Geo Traker, even though I didn't end up having anything done to it. Will be going back to them.

Cheryl W, 04/26/2021

Leaf Springs
Undercar Services, near Defiance, OH

Northwest Automotive did it right again. Out read leaf springs on the Firebird and the stance was back where it's supposed to be! Very good job again! Thanks!