Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat 8:00AM - 12:00PM
  • Sun Closed
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CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

NAPA Service Assistant


What Our Customers Are Saying

Early Saturday morning, we were heading home to Minnesota and our car started making grinding noises. Called Tim and he said bring it in. Discovered we needed a new air conditioner compressor and he installed it and had us back on the road right away. It was a 12 hour drive home and we felt happy, cool and comfortable. Thanks Tim!


-Sharon Snyder

Extremely trustworthy and knowledgeable, with fair rates. Absolutely recommend this shop! You won't be disappointed.


-Jennifer Holman

My family has always gone to Northwest Automotive. We enjoy their great work, great deals, and friendly staff. I needed an alternator on an emergency. The shop owner found me an alternator after hours and willingly installed it to get us back on the road at a reasonable price. Always my first choice when recommending professional automotive repair.


-Sarah Doeden

Thanks so much for making our car safe, and doing it for an afforadable price.


-Madalyn Hasselschwert

Great service!


-Kevin Kaskel

The guys here are awesome! The fuel pump in my 99 Firebird went bad. They had my car towed to their place, diagnosed the problem, and had the fuel pump and the serpentine belt fixed within a few days. Will be recommending this place to all my family and friends!


-Jillian Graham

My daughter's car was making a horrible clacking noise from the engine. I trailered it to Northwest Automotive, and they took one listen and knew it was mechanical in nature. The worked really hard to quote a good price, find a used engine, and even offered to arrange financing. We chose not to repair the car at this time, and they didn't charge us for the effort they put in. I would definitely recommend these guys for any auto repair need.


-George Schaffer

My experience at Northwest Automotive has always been good. They have always gotten me in quickly and fixed whatever I needed for a reasonable price! I would definitely recommend doing business there. Specializing in engine repairs and all your other needs!


-Cassy Jennings

Our van's check engine light came on Friday evening. We planned to leave Sunday after church for vacation. So, Saturday morning I call up Northwest Automotive to see if they could fit me in. They said come on in. When I arrived, they ran the standard diagnostic test to find what tripped the light. It turned out to be an extremely simple fix, and they had me back on the road in 10 minutes, which was fantastic because I had two toddlers in tow. The best part? They charged me nothing! At dealerships, I've paid $50+ for them just to run this test.


-Eric Moquin

Great service and great guys that know what they're doing. And, they get it done fast and right!


-Justin Reed

Awesome work! These guys know automobiles and have all the professional tools to do any job, big or small. Take your vehicle in or give them a call. OUTSTANDING WORK!


-Troy Nussbaum
  • AERA (Automotive Engine Rebuilders Association)
  • ASE Certified - Automotive Service Excellence
  • BBB Accredited Business
  • NAPA AutoCare Center
  • Jasper Engines & Transmissions
  • Mobile Air Conditioning Society
  • WIX Filters
  • ALL-DATA
  • IDENTIFIX
  • UNOH Alumni - University of Northwestern Ohio
  • Defiance Ohio Police
  • Car Care Aware
  • Call Us For Service: 419-782-7827