Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Appointment Only
  • Sun Closed
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419-782-7827 | 1735 Spruce St Defiance, OH 43512

CUSTOMER SURVEY

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Northwest Automotive LLC is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Northwest Automotive LLC we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

NAPA Service Assistant


What Our Customers Are Saying

Northwest Automotive didn't charge me to look over my Geo Traker, even though I didn't end up having anything done to it. Will be going back to them.

, 04/26/2021

reviewiconLeaf Springs
Undercar Services, near Defiance, OH

Northwest Automotive did it right again. Out read leaf springs on the Firebird and the stance was back where it's supposed to be! Very good job again! Thanks!

, 03/12/2021

reviewiconRebuilt Engine
Engine & Transmission, near Defiance, OH

I've had a 74 Formula for a few years and it never ran right. Northwest Automotive diagnosed a bad cam and rebuilt the engine. It runs stronger than I could have imagined! They did a great job. They're going to do more work for me soon. Now I know who to call to get things done right.

, 03/03/2021
When I noticed I had a fluid leak dripping on the driveway, I did not hesitate to take it to Northwest Auto. It was near closing time as I showed up unexpected on a Friday, but Tim crawled under my car to discover the leak was from a small crack in my transmission cooling hose to the radiator. He topped of my transmission fluid to get me through the weekend until he could repair it the next week. Thanks Tim for going the extra mile to keep a satisfied customer.

, 01/12/2021

reviewiconWould Definitely Recommend!

Last month I had a serious issue with my exhaust and tail pipe, I stopped in just to see if I could schedule an appointment time. They actually told me they could squeeze it in right then and they even gave me a loaner car to use so I wouldn't have to wait there with my grandson . They were extremely friendly and quoted me a very reasonable price for the excellent work that they did. I would definitely recommend Northwest Automotive, LLC to anyone with car issues!

, 09/16/2020
We very much appreciate that when we call, our appointment is within a day or two. Tim does a great job explaining everything he finds and everything that needs done.

, 08/31/2020
  • AERA (Automotive Engine Rebuilders Association)
  • ASE Certified - Automotive Service Excellence
  • BBB Accredited Business
  • NAPA AutoCare Center
  • Jasper Engines & Transmissions
  • Mobile Air Conditioning Society
  • WIX Filters
  • ALL-DATA
  • IDENTIFIX
  • UNOH Alumni - University of Northwestern Ohio
  • Defiance Ohio Police
  • Car Care Aware
  • Call Us For Service: 419-782-7827