I have a 2011 Jeep Liberty, the A/C stopped working, so I called up Tim and told him. He said can you bring it in today at 1:00pm? I said yes. So I took it in, they found that all the Freon was out of the unit. So they put more Freon in plus added some dye to find if the system may have a leak. So I paid the bill. Tim said, if you have any further problems bring it back. So the next day I started my Jeep up. The A/C stop working. So I called them back on Saturday. Can you bring it back on Monday at 2:00pm? I replied yes. Returned back to Northwest Automotive. They took my jeep in and recharged the A/C unit, and checked the system for any possible leaks. So Tim filled me in on no signs of dye so go ahead drive it and if any further problems bring it back. So how much money do I owe you? He replied nothing. The next day I drove my Jeep the A/C stop working again. So I called them back and told them. Can you drop it off so we can get to work on it Monday morning. I said yes. So I called them up Monday around noon and asked how are things going with my jeep? He replied that we believe we have found the leak. So he asked you said when it would set over night that the next day it not work? I replied yes. He asked if you don't need your Jeep back today, we will let it set overnight and check and see if it is still working in the morning. So I replied yes. I called them back the next day and asked how are things going with my jeep? Tim replied it is working fine. He asked if I would pick it up later today, l said that is fine because I will not be in town till around 3:30pm. Because I was at work. So went to pick up my Jeep. Tim said I believe the problem was from the low pressure valve. It should be alright. I replied so how much do I owe you. He said nothing, if you have any further problems bring it back. I believe he is a fair and honest person. I will respect that and I will bring him some more business. Thanks again.
Rick Partee, 07/16/2021